The Role of Paperless Office Systems in Supporting Office Automation Efforts: Study at One of Government Institutions in Subang District

Maya Hardiyanti; Sri Rizki; Reyisya Amelia Agina Putri; Agisni Sekar Dwi Hanggini; Abi Sopyan Febrianto

doi:10.55208/p1zeck58

Authors

Maya Hardiyanti Universitas Pendidikan Indonesia, Bandung Author
Sri Rizki Universitas Pendidikan Indonesia, Bandung Author
Reyisya Amelia Agina Putri Universitas Pendidikan Indonesia, Bandung Author
Agisni Sekar Dwi Hanggini Universitas Pendidikan Indonesia, Bandung Author
Abi Sopyan Febrianto Universitas Pendidikan Indonesia, Bandung Author

DOI:

https://doi.org/10.55208/p1zeck58

Keywords:

Government Agencies, Automation, Paperless Office

Abstract

This research evaluates how local government agencies in Subang Regency implement paperless offices. The study examines the implementation, obstacles, and solutions for implementing the concept of paperless offices in government organizations. Researchers utilized a qualitative descriptive method with a case study approach. Data sources included informants, events, and documents. Data analysis involved interactive techniques, including interviews as a tool for data collection. The analysis consisted of data collection, reduction, presentation, and conclusion. The research findings indicate that implementing the paperless office system in one of the government agencies in Subang Regency aims to address issues related to paper accumulation and enhance document security through application integration. Implementing the paperless office concept can improve the efficiency of public services, enabling faster and easier processes such as application submission, reporting, and data processing.

References

Abella, C. S., Bonina, S., Cucuccio, A., D’Angelo, S., Giustolisi, G., Grasso, A. D., Imbruglia, A., Mauro, G. S., Nastasi, G. A. M., Palumbo, G., Pennisi, S., Sorbello, G., & Scuderi, A. (2019). Autonomous Energy-Efficient Wireless Sensor Network Platform for Home/Office Automation. IEEE Sensors Journal, 19(9), 3501–3512. https://doi.org/10.1109/JSEN.2019.2892604

Arayankalam, J., Khan, A., & Krishnan, S. (2021). How to deal with corruption? Examining the roles of e-government maturity, government administrative effectiveness, and virtual social networks diffusion. International Journal of Information Management, 58, 102203. https://doi.org/10.1016/j.ijinfomgt.2020.102203

Briscoe, M. D. (2022). The paperless office twenty years later: Still a myth? Sustainability: Science, Practice and Policy, 18(1), 837–845. https://doi.org/10.1080/15487733.2022.2146370

Carter, L., Yoon, V., & Liu, D. (2022). Analyzing e-government design science artifacts: A systematic literature review. International Journal of Information Management, 62, 102430. https://doi.org/10.1016/j.ijinfomgt.2021.102430

Hooda, A., Gupta, P., Jeyaraj, A., Giannakis, M., & Dwivedi, Y. K. (2022). The effects of trust on behavioral intention and use behavior within e-government contexts. International Journal of Information Management, 67, 102553. https://doi.org/10.1016/j.ijinfomgt.2022.102553

Huang, Z., Chen, K., He, J., Bai, X., Karatzas, D., Lu, S., & Jawahar, C. V. (2019). ICDAR2019 Competition on Scanned Receipt OCR and Information Extraction. 2019 International Conference on Document Analysis and Recognition (ICDAR), 1516–1520. https://doi.org/10.1109/ICDAR.2019.00244

Kassen, M. (2022). Blockchain and e-government innovation: Automation of public information processes. Information Systems, 103, 101862. https://doi.org/10.1016/j.is.2021.101862

Lee, I. (2019). The Internet of Things for enterprises: An ecosystem, architecture, and IoT service business model. Internet of Things, 7, 100078. https://doi.org/10.1016/j.iot.2019.100078

Malodia, S., Dhir, A., Mishra, M., & Bhatti, Z. A. (2021). Future of e-Government: An integrated conceptual framework. Technological Forecasting and Social Change, 173, 121102. https://doi.org/10.1016/j.techfore.2021.121102

Mensah, I. K. (2020). Impact of Government Capacity and E-Government Performance on the Adoption of E-Government Services. International Journal of Public Administration, 43(4), 303–311. https://doi.org/10.1080/01900692.2019.1628059

Noor, J., Rahutami, N. C. A., & Ahmad, Y. (2020). Using Digital Technologies by Human Resource Management During COVID-19: A Case Study of E-Office and E-Learning. Journal of Entrepreneurship and Business, 8(2), 106–114. https://doi.org/10.17687/jeb.v8i2.856

Pérez-Morote, R., Pontones-Rosa, C., & Núñez-Chicharro, M. (2020). The effects of e-government evaluation, trust and the digital divide in the levels of e-government use in European countries. Technological Forecasting and Social Change, 154, 119973. https://doi.org/10.1016/j.techfore.2020.119973

Sabani, A. (2021). Investigating the influence of transparency on the adoption of e-Government in Indonesia. Journal of Science and Technology Policy Management, 12(2), 236–255. https://doi.org/10.1108/JSTPM-03-2020-0046

Suban, A. L., & Reja, I. D. (2022). Developing Beru Subdistrict’s Population Data Service Application towards Paperless Office and Good IT Governance. Indonesian Journal of Multidisciplinary Science, 2(2), 1928–1938. https://doi.org/10.55324/ijoms.v2i2.277

Subari, A., Manan, S., & Ariyanto, E. (2020). Design of E-office system in vocational school Diponegoro University using code igniter framework. IOP Conference Series: Materials Science and Engineering, 801(1), 012141. https://doi.org/10.1088/1757-899X/801/1/012141

Twizeyimana, J. D., & Andersson, A. (2019). The public value of E-Government – A literature review. Government Information Quarterly, 36(2), 167–178. https://doi.org/10.1016/j.giq.2019.01.001

Wantania, L. J., Hidayanto, A. N., Ruldeviyani, Y., & Kurnia, S. (2021). Analysis of User Satisfaction Factors of E-Kinerja Application as Utilization of the Paperless Office System: A Case Study in Regional Civil Service Agency, North Sulawesi Province. IOP Conference Series: Earth and Environmental Science, 700(1), 012011. https://doi.org/10.1088/1755-1315/700/1/012011