Application of the Concept of Diffusion of Innovations in Tourism Support Business Sustainability

Study at Loempia Lanny Semarang

Authors

  • Agung Sulistyo Prodi Perhotelan, Sekolah Tinggi Pariwisata Ambarrukmo Yogyakarta Author
  • Dena Danella Prodi Pariwisata, Sekolah Tinggi Pariwisata Ambarrukmo Yogyakarta Author
  • Susiyanto Susiyanto Prodi Pariwisata, Sekolah Tinggi Pariwisata Ambarrukmo Yogyakarta Author

DOI:

https://doi.org/10.55208/ecn2fp46

Keywords:

Culinary Business, Innovation Diffusion, Sustainability Marketing

Abstract

The instrument of diffusion innovation concept has been widely used in creating a sustainable business. Growing business and competitive competition are forcing business actors to think hard. The idea of innovation is made as one of the efforts that can be made. Existing instruments, such as innovation, time, communication channels, and social system, can guide business actors in implementing business management. This study aims to analyze the application of innovation diffusion at Loempia Lanny Semarang. This study uses a qualitative study design combined with a case study approach. They are collecting data in this study using interview techniques combined with the concept of diffusion innovation. Sources of information were obtained through the narrative of predetermined informants: business managers, employees, and consumers who are enjoying Loempia Lanny products. Data validation and processing used triangulation techniques and the Miles Huberman method through interview transcription, reduction, coding, categorization, and concluding. Based on the research results, it is known that Loempia Lanny's business follows the concept of innovation diffusion. The business manager has implemented all the instruments used. The research confirms that the idea of innovation has been implemented. However, business actors need to reinvent innovation to manage a sustainable business so that it is maintained.

References

Aamir, Suhaib, and Nuray Atsan. 2020. “The Trend of Multisided Platforms (MSPs) in the Travel Industry: Reintermediation of Travel Agencies (TAs) and Global Distribution Systems (GDSs).” Journal of Tourism Futures 6(3):271–79. doi: 10.1108/JTF-10-2019-0121.

Aburumman, Asad A. 2020. “COVID-19 Impact and Survival Strategy in Business Tourism Market: The Example of the UAE MICE Industry.” Humanities & Social Sciences Communications 7(1). doi: 10.1057/s41599-020-00630-8.

Admin. 2023. “Daftar UMKM Kota Semarang.” Retrieved May 27, 2023 (https://iumk.semarangkota.go.id/v2/grid_umkm_publik/).

Aftab, Junaid, Huma Sarwar, Anam Amin, and Alina Kiran. 2022. “Does CSR Mediate the Nexus of Ethical Leadership and Employee’s Job Performance? Evidence from North Italy SMEs.” Social Responsibility Journal 18(1):154–77. doi: 10.1108/SRJ-09-2020-0393.

Aleksushin, G. V., N. V. Ivanova, and I. J. Solomina. 2020. “The Use of Technology of Digital Economy to Create and Promote Innovative Excursion Products” edited by V. M., M. A., and A. S. Conference on Digital Transformation of the Economy: Challenges, Trends and New Opportunities, 2018 908:404–10. doi: 10.1007/978-3-030-11367-4_39.

Aman, T., M. Shah, H. Jamal, Y. Khan, M. Arif, and R. Noor. 2021. “A Cross Sectional Analysis of Tourism Development and Social Development.” Journal of Environmental Management and Tourism 12(2):487–94. doi: 10.14505//jemt.12.2(50).16.

Androutsou, Lorena, and Theodore Metaxas. 2019. “Measuring the Efficiency of Medical Tourism Industry in EU Member States.” Journal of Tourism Analysis: Revista de Análisis Turístico 26(2):115–30. doi: 10.1108/JTA-02-2019-0006.

Arora, Swapan Deep, and Anirban Chakraborty. 2020. “Legitimate and Illegitimate Consumer Complaining Behavior: A Review and Taxonomy.” Journal of Services Marketing 34(7):921–37. doi: 10.1108/JSM-12-2019-0490.

Beard, Jacob G., and Mounir G. Ragheb. 1983. “Measuring Leisure Motivation.” Journal of Leisure Research 15(3):219–28. doi: 10.1080/00222216.1983.11969557.

Bolici, F., C. Acciarini, L. Marchegiani, and L. Pirolo. 2020. “Innovation Diffusion in Tourism: How Information about Blockchain Is Exchanged and Characterized on Twitter.” TQM Journal. doi: 10.1108/TQM-01-2020-0016.

Branine, Mohamed, and David Pollard. 2010. “Human Resource Management with Islamic Management Principles A Dialectic for a Reverse Diffusion in Management.” Personal Review 39 No 6:712–27.

Chambel, H. M. P., and A. M. De Jesus Pereira. 2015. “Diffusion and Distribution of Touristic Routes: Web Platform’s Architecture on Tourism Context.” Institute of Electrical and Electronics Engineers Inc.

Cheong, Roger. 1995. “The Virtual Threat to Travel and Tourism.” Tourism Management 16(6):417–22. doi: 10.1016/0261-5177(95)00049-T.

Clarke, T. B., J. Murphy, and J. Adler. 2016. “Celebrity Chef Adoption and Implementation of Social Media, Particularly Pinterest: A Diffusion of Innovations Approach.” International Journal of Hospitality Management 57:84–92. doi: 10.1016/j.ijhm.2016.06.004.

Creswell, John and David. 2019. “Research Design Qualitative, Quantitative and Mix Methods Approaches.” 388–388.

Dearing, James W., and Arvind Singhal. 2020. “New Directions for Diffusion of Innovations Research: Dissemination, Implementation, and Positive Deviance.” Human Behavior and Emerging Technologies 2(4):307–13. doi: 10.1002/hbe2.216.

Della Corte, V., G. Del Gaudio, F. Sepe, and F. Sciarelli. 2019. “Sustainable Tourism in the Open Innovation Realm: A Bibliometric Analysis.” Sustainability (Switzerland) 11(21). doi: 10.3390/su11216114.

Druzhynina, V., G. Likhonosova, G. Lutsenko, and I. Kushal. 2020. “Innovative Technology in Terms of Socio-Economic Value Diffusion: Accounting and Analytical Support.” European Journal of Sustainable Development 9(3):476–89. doi: 10.14207/ejsd.2020.v9n3p476.

Ertimur, Burçak, and Steven Chen. 2020. “Adaptation and Diffusion of Renovations: The Case of the Paleo Diet.” Journal of Business Research 116:572–80. doi: 10.1016/j.jbusres.2019.06.015.

Floričić, T. 2020. “Sustainable Solutions in the Hospitality Industry and Competitiveness Context of ‘Green Hotels.’” Civil Engineering Journal (Iran) 6(6):1104–13. doi: 10.28991/cej-2020-03091532.

Fuchs, Matthias, Wolfram Höpken, and Maria Lexhagen. 2014. “Big Data Analytics for Knowledge Generation in Tourism Destinations - A Case from Sweden.” Journal of Destination Marketing and Management 3(4):198–209. doi: 10.1016/j.jdmm.2014.08.002.

Gracheva, R. G., and A. V. Sheludkov. 2021. “Diffusion of Organic Agriculture in Russia: Features and Implications for Rural Development.” Regional Research of Russia 11(4):578–88. doi: 10.1134/S2079970521040055.

Gu, D., S. Khan, I. U. Khan, and S. U. Khan. 2019. “Understanding Mobile Tourism Shopping in Pakistan: An Integrating Framework of Innovation Diffusion Theory and Technology Acceptance Model.” Mobile Information Systems 2019. doi: 10.1155/2019/1490617.

Hamid, Rasidah, Mohd Hanafi Azman Ong, Intan Rahayu Abdul Razak, Tuan Ahmad Tuan Ismail, Noorazlin Ramli, Z. Mohi, and W. N. W. Nawawi. 2020. “User Acceptance of Smart Housekeeping: A Study of TAM Model Prototype in Hotel Industry.” International Journal of Supply Chain Management 9(3):308–14.

Hong, J. W., Y. S. Kwak, and Y. S. Kwak. 2016. “The Effect of Diffusion of Online Culture Content on Medical Tourism: Analysis of Keyword.” International Journal of Database Theory and Application 9(11):293–304. doi: 10.14257/ijdta.2016.9.11.26.

Inigo, Edurne A., Laura Albareda, and Paavo Ritala. 2017. “Business Model Innovation for Sustainability: Exploring Evolutionary and Radical Approaches through Dynamic Capabilities.” Industry and Innovation 24(5):515–42. doi: 10.1080/13662716.2017.1310034.

Joensuu-Salo, Sanna, Anmari Viljamaa, and Emilia Kangas. 2023. “Marketing First? The Role of Marketing Capability in SME Growth.” Journal of Research in Marketing and Entrepreneurship 25(2):185–202. doi: 10.1108/JRME-05-2021-0070.

Kim, M. J., C. K. Lee, and N. S. Contractor. 2019. “Seniors’ Usage of Mobile Social Network Sites: Applying Theories of Innovation Diffusion and Uses and Gratifications.” Computers in Human Behavior 90:60–73. doi: 10.1016/j.chb.2018.08.046.

Kotler, Philip, and Gary Armstrong. 2018. Principles of Marketing 17th Global Edition.

Lahtinen, Ville, Timo Dietrich, and Sharyn Rundle-Thiele. 2020. “Long Live the Marketing Mix. Testing the Effectiveness of the Commercial Marketing Mix in a Social Marketing Context.” Journal of Social Marketing 10(3):357–75. doi: 10.1108/JSOCM-10-2018-0122.

Levyda, L., K. Ratnasari, and G. Giyatmi. 2021. “Authentic Food Souvenir to Support Msmes and Local Wisdom in Bangka Belitung, Indonesia.” Geojournal of Tourism and Geosites 35(2):531–36. doi: 10.30892/GTG.35234-681.

Liu, F., Y. Qian, X. Zhu, Y. Zhang, and S. Li. 2021. “Formulation of Silver Tourism Digital Industry Service Platform Based on Blockchain and Internet of Things: Taking Shanghai Chongming Island as an Example.” Pp. 688–94 in IEEE Int. Conf. Consum. Electron. Comput. Eng., ICCECE. Institute of Electrical and Electronics Engineers Inc.

Maccani, G., B. Donnellan, and M. Helfert. 2015. “Open Data Diffusion for Service Innovation: An Inductive Case Study on Cultural Open Data Services.” Pacific Asia Conference on Information Systems.

Manzur, Enrique, Sergio Olavarrieta, Pedro Hidalgo‐campos, and Pablo Farías. 2013. “Store Price Promotion Strategies: An Empirical Study from Chile.” Academia 26(2):356–72. doi: 10.1108/ARLA-07-2013-0093.

Mardhiyah, D., S. Hartini, and D. Kristanto. 2020. “An Integrated Model of the Adoption of Information Technology in Travel Service.” International Journal of Innovation, Creativity and Change 11(11):283–99.

Mardhiyani, Nur Laili. 2020. “Tourism 4.0: Strategi Komunikasi Pemasaran Pariwisata Kota Semarang.” Jurnal Kajian Media 4(1). doi: 10.25139/jkm.v4i1.2384.

Mathew, V., and M. Soliman. 2021. “Does Digital Content Marketing Affect Tourism Consumer Behavior? An Extension of Technology Acceptance Model.” Journal of Consumer Behaviour 20(1):61–75. doi: 10.1002/cb.1854.

Miles, Matthew B., and Michael A. Huberman. 1994. Qualitative _Data Analysis.Pdf. Second Edi. London: SAGE Publications Inc.

Natocheeva, N., L. Shayakhmetova, A. Bekkhozhaeva, N. Khamikhan, and D. Pshembayeva. 2020. “Digital Technologies as a Driver for the Development of the Tourism Industry.” in E3S Web Conf. Vol. 159, edited by Ziyadin S., Shaikh A., Dinis de Sousa R., Borodin A., and Mottaeva A. EDP Sciences.

Nematpour, Mohammad, and Amin Faraji. 2019. “Structural Analysis of the Tourism Impacts in the Form of Future Study in Developing Countries (Case Study: Iran).” Journal of Tourism Futures 5(3):259–82. doi: 10.1108/JTF-05-2018-0028.

Ngongo, B. P., P. Ochola, J. Ndegwa, and P. Katuse. 2019. “The Technological, Organizational and Environmental Determinants of Adoption of Mobile Health Applications (m-Health) by Hospitals in Kenya.” PLoS ONE 14(12). doi: 10.1371/journal.pone.0225167.

Priatmoko, S., M. Kabil, Y. Purwoko, and L. D. Dávid. 2021. “Rethinking Sustainable Community-Based Tourism: A Villager’s Point of View and Case Study in Pampang Village, Indonesia.” Sustainability (Switzerland) 13(6). doi: 10.3390/su13063245.

Rogers, Everett. 1983. Diffusion of Innovations. 3rd ed. New York : London: Free Press ; Collier Macmillan.

Rogers, Everett M. 1983. Diffusion of Innovations. 3rd ed. New York : London: Free Press ; Collier Macmillan.

Salindri, Yerika Ayu, Agung Sulistyo, Rosalina Nur Annisa, Fakhrul Hadianto, and Muhammad Bangga Arifkusuma. 2022. “Pemberdayaan UKM YAD Blangkon Yogyakarta Melalui Pemasaran Berbasis Digital Sebagai Upaya Menembus Pasar Global.” Jurnal Inovasi dan Pengabdian Masyarakat Indonesia Vol.1No. 4:41–46.

Santos, Vasco, Paulo Ramos, Bruno Sousa, Nuno Almeida, and Marco Valeri. 2021. “Factors Influencing Touristic Consumer Behaviour.” Journal of Organizational Change Management. doi: 10.1108/JOCM-02-2021-0032.

Sergeev, S. M., A. A. Kurochkina, O. V. Lukina, and V. E. Zasenko. 2020. “Interactive Algorithm for Estimating Consumer Demand for Tourism Services for Sustainable Operation of the Transport Industry.” in IOP Conf. Ser. Mater. Sci. Eng. Vol. 918, edited by Manakov A. IOP Publishing Ltd.

Sharma, A., S. Sharma, and M. Chaudhary. 2020. “Are Small Travel Agencies Ready for Digital Marketing? Views of Travel Agency Managers.” Tourism Management 79. doi: 10.1016/j.tourman.2020.104078.

Singh, Evangeline, Simon Milne, and John Hull. 2012. “Use of Mixed-Methods Case Study to Research Sustainable Tourism Development in South Pacific SIDS.” Pp. 457–78 in Field Guide to Case Study Research in Tourism, Hospitality and Leisure. Vol. 6, Advances in Culture, Tourism and Hospitality Research, edited by K. F. Hyde, C. Ryan, and A. G. Woodside. Emerald Group Publishing Limited.

Stoyanov, Dobromir. 2021. “Marketing of Vending Channels: A Case of French University Campuses.” International Journal of Retail and Distribution Management. doi: 10.1108/IJRDM-06-2020-0228.

Sugi Rahayu, Utami Dewi, dan Kurnia Nur Fitriana. 2016. “Pengembangan Community Based Tourism Sebagai Strategi Pemberdayaan Ekonomi Masyarakat Di Kabupaten Kulon Progo, Daerah Istimewa Yogyakarta.” Jurnal Penelitian Humaniora 21 No 1:1–13.

Sulistyo, Agung. 2021a. “Penerapan Tourism Marketing 3.0 Pada Desa Wisata Tinalah Dalam Upaya Meningkatkan Kualitas Produk Wisata.” Journal of Tourism Destination and Attraction 9(3):1–8.

Sulistyo, Agung. 2021b. “Sme’s Strategy in Creating Sustainable Business During Covid-19 Towards the New Normal Era Based on Marketing Mix Perspective:” in Proceedings of the International Conference on Health and Medical Sciences (AHMS 2020). Yogyakarta, Indonesia: Atlantis Press.

Sulistyo, Agung. 2021c. “Tourism Marketing 3.0 On Tinalah Tourist Village An Effort To Increase The Quality Of Tourist Product.” Journal of Tourism Destination and Attraction 9(3):1–8. doi: 10.35814/tourism.v9i3.2283.

Sulistyo, Agung, and F. A. Sri Arwandi. 2020. “Kriteria Malcolm Baldrige Di Era Revolusi Industri 4.0 Pada Perusahaan Media Cetak Dalam Upaya Menciptakan Perusahaan Unggul Danberkelanjutan Di Yogyakarta.” Riset manajemen 7 No 1:84–93.

Sulistyo, Agung, Indah Fatmawati, and Nuryakin Nuryakin. 2022. “Creating Sustainable Tourism Through Innovation (Digital-Based Marketing In The Tinalah Rural Tourism).” Proceedings of the International Academic Conference on Tourism (INTACT) Proceedings of the International Academic Conference on Tourism (INTACT) "Post Pandemic Tourism: Trends and Future Directions" (INTACT 2022)(Advances in Social Science, Education and Humanities Research):400–416. doi: https://doi.org/10.2991/978-2-494069-73-2_29.

Sulistyo, Agung, and Yerika Ayu Salindri. 2019. “Analysis of Tourist Satisfaction Levels with Transportation Facilities in an Effort to Create an Integrated Tourist Area in Yogyakarta. (Case Study) Taman Sari, Kraton, Nol Kilometer and Malioboro.” Jurnal Kepariwisataan 13 No 2:1–14.

Sulistyo, Agung, Suhartapa, and Rosalina Nur Annisa. 2022. “Pengaruh Narasi Produk Dan Foto Produk Terhadap Presepsi Kualitas Dan Minat Beli Wisatawan Melalui Portal Digital Agoda.” Jurnal Riset Manajemen Sekolah Tinggi Ilmu Ekonomi Widya Wiwaha Program Magister Manajemen 9 No 2:18–38. doi: 10.32477/jrm.v9i2.455.

Sulistyo, Agung, Tri Eko Yudiandri, Hani Ernawati, and Adianto Adianto. 2022. “Literasi Digital Pelaku UMKM Dalam Upaya Menciptakan Bisnis Berkelanjutan.” Jurnal Komunikasi Pemberdayaan APMD Volume 1, No 2:87–103. doi: https://doi.org/10.47431/jkp.v1i2.197.

Sulistyo, Agung, Tri Eko Yudiandri, Tri Adi Laksono, and Andin Rusmini. 2022. “Analysis of Tourist Satisfaction Attitudes in Creating Sustainable Tourism: A Study on Sindoro Sumbing Edu Park.” Proceedings of the Postgraduate Research Colloquium (PGRC) 222.

Sun, K., X. Cao, and Z. Xing. 2021. “Can the Diffusion Modes of Green Technology Affect the Enterprise’s Technology Diffusion Network towards Sustainable Development of Hospitality and Tourism Industry in China?” Sustainability (Switzerland) 13(16). doi: 10.3390/su13169266.

Tremblay, Diane-Gabrielle, and Tarek Ben Hassen. 2019. “Local Rooting and Creativity within the Fashion Industry in Beirut.” EuroMed Journal of Business 14(2):92–109. doi: 10.1108/EMJB-12-2018-0090.

Ul Haq, Inzamam, and Tahir Mumtaz Awan. 2020. “Impact of E-Banking Service Quality on e-Loyalty in Pandemic Times through Interplay of e-Satisfaction.” Vilakshan - XIMB Journal of Management 17(1/2):39–55. doi: 10.1108/XJM-07-2020-0039.

Um, Scoho, and John L. Crompton. 1990. “Attitude Determinant In Tourism Destination Choice.” Annals of Tourism Research 17(5):377–78. doi: 10.1039/C39900000377.

Yin, P., J. Chu, J. Wu, J. Ding, M. Yang, and Y. Wang. 2020. “A DEA-Based Two-Stage Network Approach for Hotel Performance Analysis: An Internal Cooperation Perspective.” Omega (United Kingdom) 93. doi: 10.1016/j.omega.2019.02.004.

Yin, Robert K. 2003. Case Study Research ; Design and Methods. Vol. 5. Third. New Delhi.

Zarezadeh, Zohreh Zara, H. Raymond Rastegar, and Ulrike Gretzel. 2018. “Reviewing the Past to Inform the Future: A Literature Review of Social Media in Tourism.” Czech Journal of Tourism 7(2):115–31. doi: 10.1515/cjot-2018-0006.

Zwarteveen, Jan Willem, Catarina Figueira, Imran Zawwar, and Andrew Angus. 2021. “Barriers and Drivers of the Global Imbalance of Wind Energy Diffusion: A Meta-Analysis from a Wind Power Original Equipment Manufacturer Perspective.” Journal of Cleaner Production 290:125636–125636. doi: 10.1016/j.jclepro.2020.125636.

Published

15-04-2023

How to Cite

Sulistyo, A., Danella, D., & Susiyanto, S. (2023). Application of the Concept of Diffusion of Innovations in Tourism Support Business Sustainability: Study at Loempia Lanny Semarang. Majalah Bisnis & IPTEK, 16(1), 82-96. https://doi.org/10.55208/ecn2fp46