Digitalization of Public Sector AIS in Indonesia: Opportunities and Challenges (A Systematic Literature Review)

Authors

  • Abdul Razik Luneto Universitas Tadulako Author
  • Rika Febby Rhamadhani Universitas Tadulako Author
  • Annastry Widyakusuma Universitas Tadulako Author
  • Rizkiani Iskandar Universitas Tadulako Author

DOI:

https://doi.org/10.55208/bistek.v18i2.405

Keywords:

Digital Transformation, Accounting Information System, Public sector

Abstract

This research systematically investigates the effective implementation of digital transformation in the public sector, with a focus on the renewal of Accounting Information Systems (AIS) as a key component. Employing a Systematic Literature Review (SLR) approach based on the PRISMA framework, the study identified, selected, and analyzed 39 relevant articles sourced from the Scopus database. The analysis centers on implementation, contributing factors, challenges, and opportunities, with a specific focus on the Indonesian context. The findings indicate that digital transformation is a fundamental paradigm shift from simply E-Government towards a more holistic and collaborative Government as a Platform (GaaP) model. The success of implementation is contingent upon factors like robust political leadership, a cohesive policy framework, and multi-stakeholder collaboration. On the other hand, the process is frequently impeded by significant hurdles, such as bureaucratic fragmentation, sectoral protectionism, outdated legacy systems and a skills gap in digital literacy among public officials. While these challenges are acute in Indonesia, they are offset by strategic opportunities to achieve technological leapfrogging and scale up successful local initiatives nationwide. This research concludes that AIS transformation is not the goal, but a pivotal enabler for the successful digital transformation of the entire public sector.

References

Alhanatleh, H., Khaddam, A., Abudabaseh, F., Alghizzawi, M., & Alzghoul, A. (2024). Enhancing the Public Value of Mobile Fintech Services Through Cybersecurity Awareness Antecedents: A Novel Framework in Jordan. Investment Management and Financial Innovations, 21(1), 417–430. https://doi.org/10.21511/imfi.21(1).2024.32

Alvarenga, A., Matos, F., Godina, R., & Matias, J. C. O. (2020). Digital Transformation and Knowledge Management in the Public Sector. Sustainability (Switzerland), 12(14). https://doi.org/10.3390/su12145824

Andersson, C., Hallin, A., & Ivory, C. (2022). Unpacking the Digitalisation of Public Services: Configuring Work During Automation in Local Government. Government Information Quarterly, 39(1). https://doi.org/10.1016/j.giq.2021.101662

Androniceanu, A., Georgescu, I., & Kinnunen, J. (2022). Public Administration Digitalization and Corruption in the EU Member States. A Comparative and Correlative Research Analysis. Transylvanian Review of Administrative Sciences, 2022(65), 5–22. https://doi.org/10.24193/tras.65E.1

Androniceanu, A., Georgescu, I., & Sabie, O. M. (2022). The Impact of Digitalization on Public Administration, Economic Development, and Well-Being in the EU Countries. Central European Public Administration Review, 20(2), 9–31. https://doi.org/10.17573/cepar.2022.2.01

Barodi, M., & Lalaoui, S. (2025). Civil Servants Readiness for AI Adoption: The Role of Change Management in Morocco’s Public Sector. Problems and Perspectives in Management, 23(1), 63–75. https://doi.org/10.21511/ppm.23(1).2025.05

Bojanc, R., Pucihar, A., & Lenart, G. (2024). E-invoicing: A Catalyst for Digitalization and Sustainability. Organizacija, 57(1), 3–19. https://doi.org/10.2478/orga-2024-0001

Debeljak, A., & Dečman, M. (2022). Digital Transformation of Slovenian Urban Municipalities: A Quantitative Report on the Impact of Municipality Population Size on Digital Maturity. NISPAcee Journal of Public Administration and Policy, 15(2), 25–51. https://doi.org/10.2478/nispa-2022-0012

Dečman, M., Stare, J., & Klun, M. (2022). The Impact of the COVID-19 Crisis on the Development of the Information Society in Slovenia. Administratie Si Management Public, 2022(39), 77–96. https://doi.org/10.24818/amp/2022.39-05

Devlin, C., & Coaffee, J. (2023). Planning and Technological Innovation: the Governance Challenges Faced by English Local Authorities in Adopting Planning Technologies. International Journal of Urban Sciences, 27(S1), 149–163. https://doi.org/10.1080/12265934.2021.1997632

Di Giulio, M., & Vecchi, G. (2023). How “Institutionalization” Can Work. Structuring Governance for Digital Transformation in Italy. Review of Policy Research, 40(3), 406–432. https://doi.org/10.1111/ropr.12488

Djoldasova, S. (2022). Some Legal Issues of Digital Public Administration. International Journal of Social Science and Human Research, 5(9). https://doi.org/10.47191/ijsshr/v5-i9-21

Dragan, M., Horeczki, R., & Munteanu, G. (2024). Ready for the Digital Era? A Comparative Analysis of Hungary and Romania in the Field of Digital Policy. Journal of Settlements and Spatial Planning, 15(1), 39–55. https://doi.org/10.24193/JSSP.2024.1.04

Edelmann, N., & Mergel, I. (2021). Co-production of Digital Public Services in Austrian Public Administrations. Administrative Sciences, 11(1). https://doi.org/10.3390/admsci11010022

Ezenwoke, O., Ezenwoke, A., Eluyela, D., & Olusanmi, O. (2019). A Bibliometric Study of Accounting Information Systems Research from 1975-2017. Asian Journal of Scientific Research, 12(2), 167–178. https://doi.org/10.3923/ajsr.2019.167.178

Filgueiras, F., Palotti, P., & Cireno Fundação Joaquim Nabuco, F. (2019). Digital Transformation and Public Services Delivery in Brazil. Latin American Policy, 02(10), 195–219. https://doi.org/10.13140/RG.2.2.30884.32648

Flechsig, C., Anslinger, F., & Lasch, R. (2022). Robotic Process Automation in Purchasing and Supply Management: A Multiple Case Study on Potentials, Barriers, and Implementation. Journal of Purchasing and Supply Management, 28(1). https://doi.org/10.1016/j.pursup.2021.100718

Galushi, L. T., & Malatji, T. L. (2022). Digital Public Administration and Inclusive Governance at the South African Local Government, in Depth Analysis of E-Government and Service Delivery in Musina Local Municipality. Academic Journal of Interdisciplinary Studies, 11(6), 116–126. https://doi.org/10.36941/ajis-2022-0154

Ha, L. T., Huong, T. T. L., & Thanh, T. T. (2022). Is digitalization a driver to enhance environmental performance? An empirical investigation of European countries. Sustainable Production and Consumption, 32, 230–247. https://doi.org/https://doi.org/10.1016/j.spc.2022.04.002

Heeks, R. (2020). Understanding E-Governance for Development. SSRN Electronic Journal. https://doi.org/10.2139/ssrn.3540058

Hood, C. (1991). A Public Management For All Season? Public Administration, 69(1). https://doi.org/10.1111/j.1467-9299.1991.tb00779.x

Hu, G., Chohan, S. R., & Liu, J. (2022). Does IoT Service Orchestration in Public Services Enrich the Citizens’ Perceived Value of Digital Society? Asian Journal of Technology Innovation, 30(1), 217–243. https://doi.org/10.1080/19761597.2020.1865824

Imanbekova, A. M., Fyliuk, Н. М., & Stavbunik, E. A. (2024). Some Aspects of Digitalization on Public Administration. Bulletin of the Karaganda University Economy Series, 11329(1), 45–54. https://doi.org/10.31489/2024ec1/45-54

Irani, Z., Abril, R. M., Weerakkody, V., Omar, A., & Sivarajah, U. (2023). The Impact of Legacy Systems on Digital Transformation in European Public Administration: Lesson Learned from a Multi Case Analysis. Government Information Quarterly, 40(1). https://doi.org/10.1016/j.giq.2022.101784

Janowski, T. (2015). Digital Government Evolution: From Transformation to Contextualization. In Government Information Quarterly (Vol. 32, Issue 3). https://doi.org/10.1016/j.giq.2015.07.001

Jiang, Y., Yang, L., Wei, X., & Zhang, X. (2024). The Impact of Government Digital Transformation on Land Use Efficiency: Evidence from China. Land, 13(12). https://doi.org/10.3390/land13122080

Kim, C., & Kim, K.-A. (2021). The Institutional Change from E-Government Toward Smarter City; Comparative Analysis Between Royal Borough of Greenwich, UK, and Seongdong-gu, South Korea. Journal of Open Innovation: Technology, Market, and Complexity, 7(1), 1–33. https://doi.org/10.3390/joitmc7010042

Kurmangali, M., Yeraliyeva, Y., & Beimisheva, A. (2024). Digitalization and Artificial Intelligence in Central Asia: Governmental Responses And Further Implications. Public Policy and Administration, 23(2), 146–159. https://doi.org/10.13165/VPA-24-23-2-03

Latupeirissa, J. J. P., Dewi, N. L. Y., Prayana, I. K. R., Srikandi, M. B., Ramadiansyah, S. A., & Pramana, I. B. G. A. Y. (2024). Transforming Public Service Delivery: A Comprehensive Review of Digitization Initiatives. In Sustainability (Switzerland) (Vol. 16, Issue 7). Multidisciplinary Digital Publishing Institute (MDPI). https://doi.org/10.3390/su16072818

Li, Y., Fan, Y., & Nie, L. (2023). Making Governance Agile: Exploring the Role of Artificial Intelligence in China’s Local Governance. Public Policy and Administration. https://doi.org/10.1177/09520767231188229

Maulana, R. Y., Durnik, M., & Decman, M. (2024). Collaborative Approach on Digital Government Transformation: In-Depth Analysis from Expert Interview. NISPAcee Journal of Public Administration and Policy, 17(1), 94–119. https://doi.org/10.2478/nispa-2024-0005

Mergel, I., Edelmann, N., & Haug, N. (2019). Defining Digital Transformation: Results from Expert Interviews. Government Information Quarterly, 36(4). https://doi.org/10.1016/j.giq.2019.06.002

Monteiro, A., & Cepêda, C. (2021). Accounting Information Systems: Scientific Production and Trends in Research. Systems, 9(3). https://doi.org/10.3390/systems9030067

Mu, J. (2023). Dose Enterprise Digital Transformation Affect Quality of Accounting Information? In BCP Business & Management EDI (Vol. 2023).

Nurfadilah, A., & Haliah, H. (2024). Public Sector Transformation: Increased Efficiency and Innovation in the Digital Economy. International Journal of Humanities, Education, and Social Sciences, 2(2), 127–143. https://doi.org/10.58578/ijhess.v2i2.2870

Nwozor, A., Ake, M., Oluwakemi, O. J., & Tijesunimi, A. R. (2022). Digital Transformation and the Fight against Corruption in Nigeriaâ€TMs Public Sector. PERSPEKTIF, 11(3), 850–858. https://doi.org/10.31289/perspektif.v11i3.6449

Page, M. J., McKenzie, J. E., Bossuyt, P. M., Boutron, I., Hoffmann, T. C., Mulrow, C. D., Shamseer, L., Tetzlaff, J. M., Akl, E. A., Brennan, S. E., Chou, R., Glanville, J., Grimshaw, J. M., Hróbjartsson, A., Lalu, M. M., Li, T., Loder, E. W., Mayo-Wilson, E., McDonald, S., … Moher, D. (2021). The PRISMA 2020 Statement: An Updated Guideline for Reporting Systematic Reviews. Systematic Reviews, 10(1). https://doi.org/10.1186/s13643-021-01626-4

Piddubna, L., Dybach, I., Krasovskiy, V., Pliekhanov, K., & Mogylevskyi, R. (2024). Analysis of the Impact of Digital Development on a Country’s Economic Growth. Economics of Development, 23(2), 38–46. https://doi.org/10.57111/econ/2.2024.38

Pina, V., Torres, L., & Royo, S. (2010). Is E-Government Promoting Convergence Towards More Accountable Local Governments? International Public Management Journal, 13(4). https://doi.org/10.1080/10967494.2010.524834

Pislaru, M., Vlad, C. S., Ivascu, L., & Mircea, I. I. (2024). Citizen-Centric Governance: Enhancing Citizen Engagement through Artificial Intelligence Tools. Sustainability (Switzerland), 16(7). https://doi.org/10.3390/su16072686

Rytova, E., Verevka, T., Gutman, S., & Kuznetsov, S. (2020). Assessing the Maturity Level of Saint Petersburg’s Digital Government. International Journal of Technology, 11(6), 1081–1090. https://doi.org/10.14716/ijtech.v11i6.4440

Sait, M. A., & Ali, M. A. (2022). Assessing Brunei Darussalam Public and Private Sector Readiness Towards Big Data Application. International Journal of Asian Business and Information Management, 13(2). https://doi.org/10.4018/IJABIM.20220701.oa7

Seo, H., & Myeong, S. (2020). The Priority of Factors of Building Government as a Platform with Analytic Hierarchy Process Analysis. Sustainability (Switzerland), 12(14). https://doi.org/10.3390/su12145615

Shibambu, A., & Ngoepe, M. (2024). Enhancing Service Delivery Through Digital Transformation in the Public Sector in South Africa. Global Knowledge, Memory and Communication, 74(11), 63–76. https://doi.org/10.1108/GKMC-12-2023-0476

Shonhe, L., & Kolobe, M. (2023). A Glimpse into Botswana’s AI Readiness Landscape. EJournal of EDemocracy and Open Government, 15(2), 37–67. https://doi.org/10.29379/jedem.v15i2.812

Sobrino-García, I. (2021). Artificial intelligence risks and challenges in the Spanish public administration: An exploratory analysis through expert judgements. Administrative Sciences, 11(3). https://doi.org/10.3390/admsci11030102

Tangi, L., Janssen, M., Benedetti, M., & Noci, G. (2021). Digital Government Transformation: A Structural Equation Modelling Analysis of Driving and Impeding Factors. International Journal of Information Management, 60. https://doi.org/10.1016/j.ijinfomgt.2021.102356

Vaccari, L., Posada, M., Boyd, M., & Santoro, M. (2021). Apis for EU Governments: A Landscape Analysis on Policy Instruments, Standards, Strategies and Best Practices. Data, 6(6). https://doi.org/10.3390/data6060059

Valli Buttow, C., & Weerts, S. (2022). Public Sector Information in the European Union Policy: The Misbalance Between Economy and Individuals. Big Data and Society, 9(2). https://doi.org/10.1177/20539517221124587

van Noordt, C., & Tangi, L. (2023). The dynamics of AI capability and its influence on public value creation of AI within public administration. Government Information Quarterly, 40(4). https://doi.org/10.1016/j.giq.2023.101860

Vial, G. (2019). Understanding Digital Transformation: A Review and A Research Agenda. In Journal of Strategic Information Systems (Vol. 28, Issue 2). https://doi.org/10.1016/j.jsis.2019.01.003

Weiss, J. A., Osborne, D., Gaebler, T., & Review, N. P. (1995). Reinventing Government: How the Entrepreneurial Spirit is Transforming the Public Sector. The Academy of Management Review, 20(1). https://doi.org/10.2307/258896

Yang, C. (2023). Research on the Decision-making Mechanism of Digital Transformation of Small and Medium-sized Logistics Enterprises in China based on Evolutionary Game. Academic Journal of Management and Social Sciences, 5(2), 126.

Yeraliyeva, A., Dauliyeva, G., Andabayeva, G., & Nurmanova, B. (2023). Effectiveness of Public Administration of the Digital Economy in Kazakhstan. Problems and Perspectives in Management, 21(3), 125–137. https://doi.org/10.21511/ppm.21(3).2023.10

Zakir Hossain, A. N. M. (2021). Local Government Response to COVID-19: Revitalizing Local Democracy in Bangladesh. International Journal of Sustainable Development and Planning, 16(4), 701–712. ttps://doi.org/10.18280/ijsdp.160410

Downloads

Additional Files

Published

03-12-2025

How to Cite

Luneto, A. R., Rhamadhani, R. F., Widyakusuma, A., & Iskandar, R. (2025). Digitalization of Public Sector AIS in Indonesia: Opportunities and Challenges (A Systematic Literature Review). Majalah Bisnis & IPTEK, 18(2), 130-146. https://doi.org/10.55208/bistek.v18i2.405